Data Privacy Policy for WhatsApp E-Hailing Service
Effective Date: 2025-03-03
Last Updated: 2025-03-03
1. Introduction
Welcome to Shwi’s WhatsApp e-hailing service. Your privacy is important to us, and this policy explains how we collect, use, store, and protect your personal data when you use our service. By using our WhatsApp e-hailing service, you agree to the terms outlined in this policy.
2. Data Collection
- User Information: Name, phone number, profile picture (if shared via WhatsApp)
- Ride Information: Pickup and drop-off locations, ride history
- Payment Information: Payment method details (processed through third-party payment providers)
- Device Information: IP address, device type, and operating system (for security and analytics purposes)
3. How We Use Your Data
- Service Provision: To facilitate ride bookings, match riders with drivers, and process payments
- Customer Support: To address inquiries, provide assistance, and resolve complaints
- Security and Fraud Prevention: To detect suspicious activity and protect users from fraud
- Analytics and Improvements: To enhance user experience and improve our services
- Legal Compliance: To comply with applicable laws and regulations
4. Data Sharing
We do not sell your personal data. However, we may share data with:
- Drivers: To facilitate ride fulfillment (only relevant trip details are shared)
- Payment Processors: To complete transactions securely
- Legal Authorities: If required by law or to protect our rights and users
- Service Providers: Third-party providers who assist with analytics, cloud storage, and technical support (bound by confidentiality agreements)
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data (both in transit and at rest)
- Secure access controls to limit unauthorized access
- Regular security audits and compliance checks
6. User Rights
You have the following rights regarding your data:
- Access and Correction: Request access to your data and correct inaccuracies
- Deletion: Request deletion of your data (subject to legal and operational obligations)
- Opt-Out: Disable location tracking or opt out of promotional messages
To exercise these rights, contact us at support@shwi.co.za
7. Data Retention
We retain your data only as long as necessary for legal, business, and operational purposes. After this period, data is securely deleted or anonymized.
8. Compliance with Legal Frameworks
Our privacy practices comply with applicable data protection laws, including GDPR and POPI.
9. Updates to This Policy
We may update this policy periodically. Users will be notified of significant changes via WhatsApp or other communication channels.
10. Contact Information
If you have any questions or concerns about this policy, please contact us at:
By using our WhatsApp e-hailing service, you acknowledge that you have read and understood this privacy policy.